The client is a retail chain with stores across Taiwan's major metropolitan areas. As the chain grew, head office's biggest problem was not installing equipment but visibility: each store's arming status, how alarms were handled and whether stores armed on time usually came to light only after something went wrong. False alarms after closing often meant calling a store manager back in the middle of the night.
WorldTrend deployed its AI Security for Retail Chains solution, with alarm hubs, the 24-hour monitoring centre, on-site response and the AI video platform all handled by WorldTrend. When an alarm sounds, the system pulls up that store's cameras automatically; AI describes the scene (anyone present, doors and windows intact, any smoke), and the monitoring centre decides on dispatch with the video in front of them. False alarms are closed on the spot; real ones get an immediate dispatch and report.
After closing, AI patrols every store on schedule, catching what sensors cannot — a shutter not fully down, someone loitering at the door, a blocked camera — and adds an extra round for affected stores when heavy-rain or typhoon warnings are issued. Store managers arm and disarm with one tap in the app; late arming triggers a reminder, then escalation to the area manager. Head office sees every store on one page, with every alarm and arming record kept and exportable for audit.